Terms and Conditions
AEROKRAT does not hold itself responsible for non-operation of the Charter or Pay-Per-Person flights for any unforeseen reason/s such as (1) Bad Weather (2) Poor Visibility (3) Non–Availability of clearances from ATC / Defense Authorities / Civil Administration (4) Technical problems: - if due to above reasons, the flight cannot take off from the Originating station the full amount will be refunded. The operators working with AEROKRAT always obtain the destination weather before departure. However, if due to sudden deterioration of weather en-route/destination, the aircraft cannot land at the Destination and has to return to the starting point or divert to some other airport, the actual flying time would be chargeable, and balance if any, would be payable/refundable. AEROKRAT is not responsible for any technical snag that develops in the aircraft which cannot be rectified within the time limit and affects the operation of the flight and on the advice of the operator will refund the payment made partly or fully.
AEROKRAT Passes do not allow for any name changes once issued.
AEROKRAT Anywhere (Charters)
Cancellation Policy
More than seven-days (7) days prior to scheduled departure.
You may cancel your flight reservation and receive a refund for the value of your order with a cancellation fee of 5% on the base fare.
Less than seven-days (7) days prior to scheduled departure.
No cancellations allowed. Any cancellation will result in a full forfeiture of the value of your entire order.
More than seven-days (7) days prior to scheduled departure.
You may change your flight reservation to a different flight (Pay-Per-Person). Your new departure time must be within 14 days of your originally scheduled departure time, based on flight availability. Any Change outside the stipulated time frame will result in a full forfeiture of the value of your entire order.
Less than seven-days (7) days prior to scheduled departure.
You may change your flight reservation to a different (Pay-Per-Person) flight for a change fee of INR 5000.00 per seat. Your new departure time must be within 7 days of your originally scheduled departure time. Any Change outside the stipulated time frame will result in a full forfeiture of the value of your entire order.
Change Policy
AEROKRAT Passes do not allow for any name changes once issued.
Luggage Policies
AEROKRAT Anywhere – Depending on your specific aircraft, flight load, and flight time your baggage allowance may vary. The AEROKRAT Anywhere team coordinating your flight will inform you about your specific baggage allowance at the time of your charter being confirmed.
Excess Baggage – If you bring oversized baggage to your flight, a member of the AEROKRAT Team reserves the right to disallow bags that are deemed too heavy or large. The team will assist you in transferring these bags to your destination but this will come at an additional cost and will be carried out based on availability. It is recommended that you avail the baggage transfer facility offered by AEROKRAT which will transport your oversize baggage before your onward flight to your destination prior to your date of departure. Pricing is available on demand from our team.
The following items are not permitted:
• Samsung Galaxy Note 7
• Contraband
• Firearms, inflammable materials, ammunition, and explosives
• Aerosol cans
• Smoking devices and e-cigarettes
The following items must be on your person or in the cabin with you and are prohibited from being in your checked-in baggage
• Lithium batteries
• Consumer electronics and power banks
• Medical devices like hearing aids, pacemakers
• Watches, cellular phones, laptop computers, hearing aids containing lithium cells or batteries, and spare lithium batteries and cells for these devices.
The safety and security of our fliers are of paramount importance to us. We leave no stone unturned to deliver the highest standards of health and operational safety to our fliers.
AEROKRAT FLIGHT SAFETY
How AEROKRAT Selects Its Operators
AEROKRAT partners and operators who own, operate, and maintain the helicopters, have been specifically chosen based on their experience in ensuring the highest level of safety standards, equipment maintenance, and operating protocols.
They have all been vetted by third-party rotorcraft industry experts.
All of our operators comply with the mandatory DGCA & other statutory regulations and are audited by senior advisors.
AEROKRAT SECURITY
AEROKRAT digitally verifies all flier information, including details like their weight and how much baggage they are carrying, so the team can guide and ensure the fliers fall within the prescribed specifications of the stringent operation mandates.
AEROKRAT reserves the right to prohibit or disembark fliers from flying who are unruly, intoxicated, disruptive, or otherwise unfit to fly in the sole determination of AEROKRAT and/or its operators.
To maintain flier safety, cigarette smoking, electronic cigarette smoking, and vaping are prohibited in the AEROKRAT lounges and in our aircraft.
HEALTH AND SAFETY PROTOCOLS
Industry-leading health and safety protocols designed by our JV partners, AEROKRAT and the government of India, are in place to protect our fliers from the further spread of COVID-19. We are continually monitoring the latest technology and procedures from around the world to ensure the health, safety, and security of our passengers.
All passengers, pilots, crew (if applicable), and AEROKRAT employees must undergo the following:
Touchless temperature checks
Wear masks and face shields (and sanitary gloves for pilots and employees)
All aircraft interiors are electrostatically decontaminated using an airline-grade fogging system before every flight.
Helicopters
All the standard protocols above, plus:
Helicopter headphones (utilized on certain aircraft) are sanitized before each flight, and microphones removed.
· Depending on passenger weight, height, and age (e.g., children), AEROKRAT makes appropriate changes to enable additional physical distancing and seating capacity.